Stream Source

Privacy Policy

Respecting your privacy

This privacy policy outlines the principles and practices we follow to protect all personal data that is collected from our clients, candidates and employees, or that is provided to us via the Stream Source website and/or other websites that Stream Source utilizes.

Please ensure that you read the following information carefully so that you understand Stream Source’s practices regarding the collection and use of your personal data.
Stream Source has a Privacy Officer who is responsible for overall privacy governance. We manage your personal information in accordance with all applicable laws. All Stream Source employees are trained and responsible to maintain your privacy in the context of providing services to you.

In order to keep up with changing legislation, this policy may be updated periodically without notice. Please note that this policy does not apply to the practices of companies which are not owned or controlled by Stream Source.

Your Privacy Is Important To Us

Stream Source has devoted significant resources to create and implement our Privacy Management Program, we take privacy very seriously and commit to the stringent application of this program in our day to day business activities. Our Privacy Management Program strives to protect your personal information in accordance with jurisdictionally applicable acts, guidelines and regulations. We value the trust you place in us when you disclose personal information to our organization and we employ all commercially practicable physical and electronic means to secure that information and commit to diligently update those means when better technologies become available.

Stream Source has appointed a Privacy Officer who is responsible for implementing and managing our Privacy Management Program with respect to overall privacy governance, privacy law compliance audits, security and developing and updating our data breach response plan. Our employees receive training, and reviews are undertaken regularly, to emphasize our commitment to the Privacy Management Program. All of us at Stream Source are responsible for its application whenever we collect, use, maintain, disclose and dispose of your personal information.

When applicable privacy acts, guidelines and regulations are enacted or amended, our Privacy Management Program and this Privacy Policy will be updated to capture new legislation.

Please note that this policy does not apply to the practices of third-parties, while we will strive to ensure that third-parties, such as our clients, with whom we interact have implemented their own privacy management program, respect privacy rights and protect your personal information, we do not control their privacy policies and practices and we do not accept any responsibility or liability for the methods they employ to protect your personal information. Your personal information is only protected under the dictates of our Privacy Management Program and Privacy Policy when we are acting as the data controllers of that information.

This Privacy Policy summaries the principles and practices we follow to protect your personal information, please ensure that you read this policy carefully and understand our practices with respect to your personal information.

If you have any questions regarding our Privacy Management Program or this Privacy Policy please contact our Privacy Officer, you may wish to visit the government link below for information about Canadian Privacy Law.

What to consider when reading a privacy policy and other related content.

How And When Do We Collect Your Personal Information?

Stream Source collects, uses, updates and maintains the personal information that you disclose or other third parties disclose on your behalf (such as our clients and partners), when we provide any of our “services”, including but not limited to:

We collect, use, update and maintain any personal information you disclose when you interact with:

We collect, use, update and maintain any personal information you disclose when you:

Please note we only accept personal information from residents of Canada and the United States, our websites and other social media platforms are only for the use of residents of Canada and the United States. Any information we receive from residents living outside of Canada and the United States will be deleted from our systems and any hard-copies will be shredded or otherwise safely discarded.

What Personal Information Do We Collect?

Depending on the nature of the “services” we are providing to you or our clients we limit our collection and use of your personal information to those details we require to provide a particular service to you or our clients. Conditional upon the sensitivity of that information we will either imply your consent or obtain your explicit consent prior to collecting, using, updating, maintaining and disclosing your personal information. Please refer to the sections below for more detailed information:

Job Applicants

The documentation you provide to us, or we collect in communication with you at this juncture should be limited to:

The personal information you provide to us, or we collect in communication with you at this juncture should be limited to:

We will ask for your explicit consent to collect any information about your references and have your permission to contact them. We collect and maintain all employment-related personal information disclosed about you by your references during our individual interviews with them.

To ensure that we do not infringe references’ privacy rights, we ask that you only provide the information about them that we list above as “Reference contact details” and we understand that you have secured their consent before providing their information to us. Should your reference require your written consent before disclosing your personal information to us, we will contact you and ask you to sign an Authorization Form.

We will collect, use, update and maintain personal information deemed as sensitive information if we inform you in writing that you are to be offered a particular employment position within our organization, or that of a client, contingent upon the outcome of investigations and examinations that we will investigate at this juncture to determine your suitability for that position.

The investigations and examinations may include but are not limited to:

In either case prior to initiating any investigation or examination of you, and regardless of whether the investigations and examinations are to be performed by our employees or by third parties that we engage directly or through intermediaries, we will always seek your explicit consent to perform them.

We will collect and maintain records of findings and results from any investigations and examinations we undertake.

Employees and Contingent Workers

We will collect, use, update and maintain personal information deemed as sensitive information if you are employed by our organization or one of our clients to whom we provide certain services, we may periodically reinitiate investigations and examinations to determine your continued suitability for employment.

The investigations and examinations may include but are not limited to:

In either case prior to initiating any investigation or examination of you, and regardless of whether the investigations and examinations are to be performed by our employees or by third parties that we engage directly or through intermediaries, we will always seek your explicit consent to perform them.

We will collect and maintain records of findings and results from any investigations and examinations we undertake.

If you are employed by our organization or to one of our clients, to whom we provide human resource management services and or payroll services, and or other contingent workforce management services, you will enter into employment-related agreements such as:

Within these documents or in separate documents, you will be asked to give explicit consent to permit us to collect from you directly, or from your direct employer or other involved third parties, special categories of personal data deemed as sensitive information, which may include:

Client Agents, Corporate Representatives, Service Providers and the General Public

During the course of our business endeavors, we communicate with individuals representing clients, potential clients, service providers and the general public. We may collect personal information when you communicate with us in person, on our website, via e-mail, over the phone, on social media, or via other such mediums. The personal information we may collect includes but is not limited to:

When you disclose information such as this to our organization, you are granting implicit consent to us to contact you via any of the means that you may have provided.

Users of Our Websites and Social Media Platforms

When you use our websites and/or our social media platforms (media platforms), we collect information about you, including:

Why Do We Collect This Personal Information And How We Use It?

We use your contact information, including your e-mail address, to send you information about our “services”,  industry and employment trends,  job fairs, etc., and if you are a job seeker, employment opportunities. We do not sell or otherwise provide your contact information to any other organization to utilize for same purposes.

If you are a job seeker we use your personal information to search for placement or position opportunities best-suited to your skills and requirements, we share this information on a need-to-know basis with our employees throughout our conglomerate of affiliated companies and partners unless you instruct us otherwise. We will also disclose this information with interested clients and other third parties in the course of providing our services.

In certain circumstances we will collect, use, update, maintain and disclose your personal information; in other circumstances, it is our clients or third-party service providers that collected and used, your personal information and will disclose that information to us. Notwithstanding, we will only collect, use, update, maintain or disclose your personal information when we have a specific need to do so in the course of our day-to-day business activities and when we have obtained your implied or explicit consent dependant on the sensitivity of that information, or if we are required to do so by law. You have the right to withdraw your consent at any time, if you are a job applicant however, doing so might limit the possible positions or placements for which you will be considered.

We may also use your personal information and feedback to improve our “services”, we may use your personal information for internal training purposes or to compile statistical analysis and other information related to our business, and if so, we may circulate that information both internally and externally to our clients and other involved third parties; we may also use your personal information for reasonable similar purposes from time to time.

Your personal information is never traded, sold or leased by us to any external organization. Your information is only disclosed for our legitimate business purposes or as necessary to meet legal and regulatory requirements, for instance, to comply with a court order.

If you wish to withdraw your implied or express consent please contact our Privacy Officer.

Depending on the nature of the “services” we are providing to you or our clients, we limit our collection and use of your personal information to those details we require to provide a particular service to you or our clients. Conditional upon the sensitivity of that information, we will either imply your consent or obtain your explicit consent prior to collecting, using, updating, maintaining and disclosing your personal information. Please refer to the sections below for more detailed information.

Job Applicants, Employees and Contingent Workers

We use your personal information to:

With respect to any investigations or examinations, we use this sensitive Information to:

If you are a successful job applicant, this information will be transferred from your “Candidate File” to your “Employee File” or “Contingent Worker File” whichever is appropriate. Your files will be continually updated as new information becomes available.

Any sensitive Information we collect when we provide human resource management services and/or payroll services, and/or other contingent workforce management services will be used to:

Client Agents, Corporate Representatives, Service Providers and the General Public

We use your personal information to:

Users of Our Websites and Social Media Platforms

We use your personal information to:

When we permit the use of third-party authentication applications such as Google two-step authentication. Please note, when you authenticate in this manner, we may be able to access information that you have made public on those applications, and we may choose to incorporate that information into your profile. When you utilize authentication applications, we encourage you to also review the provider’s privacy policy and any terms and conditions.

When And With Whom Do We Share Or Disclose This Information?

When you engage Stream Source to seek out potential employment opportunities on your behalf, or when you apply to a position we have posted on one of our job boards or that of a third party, when you by any other means convey this employment-related personal information to our organization, or when you are employed by our organization or to our clients, you consent to the collection, use and disclosure of your personal information for purposes that are reasonable and/or necessary and as specified in this Privacy Policy, is implied. This information is disclosed strictly on a need to know basis to:

Your Rights Regarding Your Personal Information

You have jurisdictional rights provided under applicable Privacy Acts and Regulations to access and control your information. The amount of personal information we ask you or involved third-parties to supply when we provide our “services” is limited to the information which is necessary to fulfill our obligations with respect to a specific service. Stream Source complies with jurisdictional Privacy Acts and Regulations and respects your rights regarding your personal information that our organization collects, uses, updates, maintains and discloses including:

In certain jurisdictions, you may be entitled to additional rights (we may also grant you these rights in non-applicable jurisdictions), including:

To verify what personal information our organization maintains and/or request a copy and/or to enforce any of your rights listed above, please contact our Privacy Officer.

How Can You Access Your Personal Information And Verify Its Accuracy?

We strive to maintain your personal information accurately and keep it up to date up to date however, we cannot do this without your assistance. Always disclose to us your most current information and update us when it changes. Write to our Privacy Officer at the address below and advise us if any personal information you have provided to us in the past is incomplete, inaccurate, or no longer relevant, and we will be pleased to make the appropriate modifications. Upon payment of an administration fee, we will provide you with a copy of the personal information we have about you on our file to the extent provided by applicable privacy law.

Our Privacy Officer will ask you to provide enough information to enable her/him to account for the existence, use and disclosure of your personal information.

We will respond to your request as quickly as possible, and no later than 30 days after receipt of the request. If responding to the request requires a time limit extension, our Privacy Officer will send you a notice of extension, no later than thirty days after the date of the request, advising you of the new time limit, the reasons for extending the time limit and your right to make a complaint to the Commissioner in respect of the extension. The normal 30-day response time limit may be extended for a maximum of 30 additional days.

Our Privacy Officer’s Contact Information

It is our Privacy Officer responsibility, upon request and after positively confirming your identity to provide access to your personal information, in the following ways:

In certain situations, we might not be able to provide you access to all your personal information, when that is the case we will provide you with the specific reasons upon request, some of these reason might be:

How Long Do We Retain Your Personal Information And How It Is Discarded?

Stream Source is required by law to hold your personal information for as long as is necessary to comply with all applicable regulations and contractual obligations. We comply with all federal and provincial legislation retention requirements so we will only retain your personal information as long as you are using our “services”, or longer if required by law.

Our Privacy Management Program outlines the requirements for retention and disposal of the personal information we collect from you.

Once the retention period expires your personal information will be fully purged from our systems electronically and any hard-copies will be shredded or otherwise safely discarded.

What Happens To Personal Information We Collected Prior To The Enforcement Of Applicable Privacy Legislation?

If we collected and used your personal information prior to the enforcement of any applicable privacy legislation, that information will be maintained, and used by us to identify possible synergies related to our “services” and to contact you to invite you to pursue those synergies, at that juncture we will seek to obtain your consent to collect, use, update, maintain and disclose your personal information, in accordance with this Privacy Policy. If you decline the invitation we will purge your personal information  from our electronic systems and any paper copies will be shredded and safely discarded.

What Are Our Practices Related To Privacy And Security On Our Web Sites?

Stream Source hosts a number of sites on the Web and on Social Media Platforms (“Our Sites”).

We collect, use, update and maintain information concerning the pages you visit or access and any information you disclose when you respond to surveys information or site registrations. The information we collect about you on “Our Sites” is used to improve the content of “Our Sites” or used for internal review and is then discarded. We do not share information collected about you on “Our Sites” with any other organizations for commercial purposes. By accessing and using “Our Sites” you are consenting to our collection and use of-of this information.

“Our Sites” may use cookies to keep track of your activity on them as well as to deliver content specific information about the “services” we provide to you or that may interest you, or to save your password information and contact information on your devices so that you do not have to re-enter that information each time you visit “Our Sites”. You may disable these cookies but if you so choose it may limit your ability to access or use “Our Sites”. By accessing and using “Our Sites” without disabling cookies you are consenting to our collection and use of your information in this way.

“Our Sites” may contain hyperlinks to outside web sites “Other Sites” and social media platforms controlled by other parties. We are not responsible for and do not endorse the contents or use of those “Other Sites”. Specifically, you need to be aware that we do not review or control the privacy policies relating to “Other Sites” and that we are not responsible for the protection of your personal information or your privacy when you access “Other Sites”.

How Do We Keep Your Personal Information Secure?

We stringently enforce our Privacy Management Program to ensure that your personal information, whether stored in paper and/or electronic format, is kept safe and secure at all times, by implementing measures such as:

Our organization requires that third-party organizations to whom we disclose, in accordance with this Privacy Policy, your personal information have in place a privacy management program along with privacy policies in accordance with this Privacy Policy.

Please be aware that we do not conduct stringent assessments of the privacy management programs of third-party organizations to whom we disclose your personal information or supervise their implementation practices. We do, however, endeavor to ensure that acceptable standards are maintained by these organizations, and we are pleased to address any questions or concerns that you might have in this regard.

What If You Respond To Any Stream Source Surveys?

Periodically, we may approach you to voluntarily complete a survey. You will not be required to do so, and if you choose to respond you may do so anonymously if you wish. Responses to the survey may take the form of multiple choice or written responses or a combination of the two, and the results will be used internally to monitor our operations, assess our successes and failures, revise our procedures to make them more effective, and so forth.

By responding to one of our voluntary surveys, you are consenting to the collection, use and disclosure of this information, including any of your personal information you divulged.

What If You Choose Not To Be Bound By The Conditions Of This Privacy Policy?

If you do not agree to the manner in which we will collect and use your personal information, as defined within this Privacy Policy, please refrain from submitting any personal data to us.

Where Can You Get More Information?

If you have any questions, comments or concerns about this Privacy Policy or anything related to it, or if you feel that Stream Source is not abiding by this Privacy Policy, or to give any notices pursuant to this Privacy Policy, please contact:

Contact Information for Stream Source’s Privacy Officer

Stream Source Privacy Officer
Suite 1600, 800 5th Avenue SW
Calgary, AB  T2P 3T6
Phone: 1 855 622 1200
E-Mail: privacy@streamsource.ca

Who to Contact If You Wish To File a Grievance or Learn More Information about Canadian Privacy Laws

To file a grievance, or to obtain more information about the Personal Data Protection and Electronic Documents Act (PIPEDA) or privacy law in general, call the Office of the Privacy Commissioner of Canada (OPC) for assistance at:

Toll-free: 1 800 282 1376
Phone: 1 819 994 5444

Or write to the:
OPC
30 Victoria Street
Gatineau, Quebec
K1A 1H3

Or visit the OPC website: http://www.priv.gc.ca

You can also contact your Provincial or Territorial Privacy Commissioner’s office for more information:

Alberta
Office of the Information and Privacy Commissioner of Alberta

British Columbia
Office of the Information and Privacy Commissioner for British Columbia

Manitoba
Manitoba Ombudsman

New Brunswick
Office of the Integrity Commissioner for New Brunswick

Newfoundland and Labrador
Office of the Information and Privacy Commissioner for Newfoundland and Labrador

Northwest Territories
Information and Privacy Commissioner of the Northwest Territories

Nova Scotia
Office of the Information and Privacy Commissioner Nova Scotia

Nunavut
Information and Privacy Commissioner of Nunavut

Ontario
Office of the Information and Privacy Commissioner of Ontario

Prince Edward Island
Office of the Information and Privacy Commissioner (Prince Edward Island)

Quebec
Commission d’accès à l’information du Québec

Saskatchewan
Saskatchewan Information and Privacy Commissioner

Yukon
Yukon Information and Privacy Commissioner